Terms of use & Cancellation Policy

1. Booking Procedures & Payment Terms

All reservations for transportation and tour services must be submitted through the official Apollo Transfer booking platform or via direct email communication. A booking is only considered valid and legally binding once the Client receives an official confirmation email outlining the reservation details. Unconfirmed requests or verbal agreements do not constitute a valid reservation.

All rates are quoted in Euros (€) and include applicable local taxes, road tolls, and fuel surcharges, unless explicitly stated otherwise. Payment must be completed in full prior to the commencement of the service. Depending on the selected booking option, payment may be processed securely online or paid directly to the driver via cash or an accepted credit/debit card.

For custom itineraries and multi-day tours, Apollo Transfer reserves the right to require a deposit to secure the reservation. The Company retains the explicit right to suspend, cancel, or refuse service if the Client fails to comply with the agreed payment conditions.

2. Cancellation and Refund Policy

Client Cancellations: All cancellation requests must be submitted officially in writing via email. Verbal or last-minute phone cancellations are void.
- Transfers: Cancellations submitted at least 24 hours prior to the scheduled pickup time are eligible for a full refund. Any cancellation made within 24 hours of the scheduled pickup incurs a strict 100% penalty.
- Day Tours: Cancellations require a minimum of 48 hours’ written notice to be eligible for a full refund. Cancellations made within 48 hours forfeit the entire payment.
- Multi-Day Tours: Cancellations made 7 or more days prior to departure are fully refundable. Cancellations submitted between 3 and 6 days prior incur a 50% penalty. Cancellations made less than 48 hours prior incur a 100% penalty.
No-Shows: Time is critical in transport logistics. If the Client and their party fail to appear at the designated pickup location at the strictly agreed-upon time, the driver will depart, and the booking will be officially classified as a "No-Show." In such instances, 100% of the payment is unconditionally forfeited, and no refunds or rescheduling will be permitted.
Operator Cancellations & Force Majeure: Apollo Transfer reserves the right to cancel, alter, or terminate any service due to unforeseen circumstances entirely beyond our control. This includes, but is not limited to, extreme weather events, unforeseen mechanical failures, public strikes, or sudden road closures. In the rare event that we must cancel a service, our financial liability is strictly and exclusively limited to a full refund of the amount paid for that specific service. Under no circumstances will Apollo Transfer accept liability or provide compensation for secondary losses, missed flights, non-refundable hotel reservations, or any other expenses resulting from disrupted travel plans.

3. Passenger Conduct, Safety, and Liability

Damage and Excessive Soiling: The reserving Client assumes full and unconditional financial responsibility for any physical damage, vandalism, or excessive soiling (including but not limited to food spills, beverage spills, or bodily fluids) caused to the interior or exterior of the vehicle by any member of their traveling party. In the event of such soiling, a strict, non-refundable valeting and sanitization fee of €150 will be immediately charged to the Client's on-file payment method. Furthermore, the Client remains legally liable for the full cost of any structural or cosmetic repairs, as well as the loss of daily business earnings while the vehicle is strictly out of service for restoration.
Right to Refuse Service: Apollo Transfer maintains a strict zero-tolerance policy regarding disruptive or dangerous passenger conduct. Our drivers reserve the explicit right to refuse entry or immediately terminate a journey at any point if a passenger is severely intoxicated, under the influence of illegal substances, verbally or physically abusive, or poses any safety risk to the driver, the vehicle, or other road users. Under these circumstances, the service is instantly canceled, and absolutely zero refunds will be provided.
Safety Compliance & Seatbelts: In strict accordance with Greek and European Union traffic laws, it is the mandatory legal responsibility of every passenger to wear a seatbelt at all times while the vehicle is in motion. Apollo Transfer and its drivers accept zero liability for any injuries, medical costs, or police fines resulting from a passenger's negligence or refusal to comply with this basic safety regulation.

4. Luggage, Belongings, and Capacity Restrictions

Baggage Limits & Vehicle Capacity: Vehicle capacity is strictly regulated by Greek transport safety laws. Each passenger is permitted a standard allowance of one (1) medium-to-large suitcase and one (1) small carry-on bag, provided it fits within the booked vehicle's total cargo limit. It is the Client's strict obligation to accurately declare all luggage, including oversized items (e.g., sports equipment, non-foldable wheelchairs), at the time of booking. If the Client’s party arrives with undeclared excess or oversized luggage that exceeds the physical or legal capacity of the reserved vehicle, the driver retains the right to refuse transport of the excess items. Apollo Transfer is not responsible for arranging or paying for secondary transport. Any required on-the-spot vehicle upgrade will be strictly subject to availability and charged entirely to the Client.
Lost, Forgotten, or Damaged Items: The safeguarding of personal belongings is solely the Client's responsibility. Passengers are required to check the vehicle for all personal items before disembarking. Apollo Transfer, its management, and its drivers accept absolutely zero financial or legal liability for any personal belongings, electronics, cash, jewelry, or travel documents lost, stolen, damaged, or left behind inside the vehicles during or after the execution of the service. While we will make a reasonable, good-faith effort to notify you if an item is found, any subsequent delivery, courier, or shipping costs required to return the item will be billed entirely to the Client.

5. Travel Times, Delays, and Routing

No Guarantee of Duration: Any travel times provided during the booking process or displayed on the Site are strictly estimates based on standard driving conditions. They are not guaranteed transit times. Traffic in Greece can be highly unpredictable. Apollo Transfer accepts absolutely zero financial or legal liability for any missed flights, missed ferry departures, train connections, or subsequent scheduled tours resulting from heavy traffic volume, unexpected road closures, police diversions, traffic accidents, or any other unforeseen delays on the road. It is the Client’s sole responsibility to schedule their transfer with a sufficient and safe time buffer for critical departures.
Route Selection & Driver Authority: The assigned driver is the ultimate authority on the road. While GPS technology and standard routes are utilized, the driver retains the absolute and final discretion to alter the route based on real-time traffic data, weather conditions, or immediate safety considerations. Clients may suggest preferences, but they may not dictate the route, demand shortcuts through restricted areas, or instruct the driver to execute illegal or unsafe maneuvers to bypass traffic.

6. Intellectual Property & Digital Assets

All content, materials, and digital assets published on this website—including but not limited to proprietary tour descriptions, written copy, website user interface (UI) design, logos, brand graphics, and original images—are the exclusive intellectual property of Apollo Transfer and are strictly protected by Greek and international copyright and trademark laws. Under no circumstances is any individual, competitor, or automated system (scraper/bot) permitted to extract, copy, reproduce, distribute, or exploit our digital content for commercial or competitive purposes. Apollo Transfer reserves the explicit right to pursue aggressive legal action and seek maximum financial damages against any party found to be stealing or misappropriating our intellectual property.

7. Governing Law and Exclusive Jurisdiction

These Terms and Conditions, as well as any separate agreements whereby Apollo Transfer provides transportation or tour services, shall be governed by, construed, and enforced exclusively in accordance with the laws of the Hellenic Republic (Greece), without regard to its conflict of law provisions. By accessing this website and booking our services, the Client explicitly and unconditionally agrees that any legal action, lawsuit, or proceeding arising out of or in connection to these terms, our services, or any subsequent disputes, must be filed and litigated solely and exclusively in the competent courts of Athens, Greece. The Client expressly waives any right to seek legal remedy, litigate, or file claims in their home country, state, or any other foreign jurisdiction.

PRIVACY POLICY

1. Data Collection and Purpose of Processing

In strict compliance with the General Data Protection Regulation (GDPR), Apollo Transfer adheres to the principle of data minimization. We collect only the exact data strictly necessary to execute your requested services, process payments, and ensure the operational security of our digital infrastructure. We do not collect or hoard irrelevant personal data.

Identity and Contact Data: We collect your full name, email address, and active mobile phone number. Justification: This data is strictly mandatory to confirm your reservation, coordinate pickup locations, communicate critical schedule adjustments, and allow our drivers to contact you in real-time on the day of the service.
Transaction and Booking Data: We collect your billing address, selected itineraries, and payment status. Justification: This is required to fulfill our contractual obligation to you and to comply with Greek tax and accounting laws. Please note that all financial transactions are processed through secure, encrypted third-party payment gateways. Apollo Transfer does not process or store your raw credit card numbers on our servers; we retain only the booking receipts and transaction metadata.
Technical and Usage Data: When you access our website, our servers and booking engines automatically record technical footprint data. This includes your Internet Protocol (IP) address, browser type and version, device information, and basic geolocation data. Justification: This collection is legally justified under our legitimate interest to monitor website security, actively prevent fraudulent booking attempts, and ensure the functional stability of our platform.

2. Third-Party Data Processors & Information

Sharing Apollo Transfer does not operate in a digital vacuum. We unequivocally do not sell, trade, or monetize your personal data. However, to execute our services, process payments securely, and comply with strict statutory obligations, your data is routed through vetted, enterprise-grade third-party platforms. By utilizing our website and booking our services, you acknowledge the processing of your data by the following entities:

Wix: Our core website hosting, server infrastructure, and baseline analytics are powered by Wix. Technical and usage data (such as IP addresses) are processed through their ecosystem to maintain platform security and operational stability.
Bókun: All reservation management, tour logistics, and itinerary data are processed and stored through Bókun. Your identity and contact information reside within this secure environment to allow us to coordinate your bookings effectively.
Stripe: All financial transactions and payment processing are handled exclusively by Stripe. Apollo Transfer explicitly does not see, process, capture, or store your raw credit card numbers or sensitive banking details on our own servers at any time.
Epsilon Smart & Greek AADE (myDATA): In strict adherence to Greek corporate tax law, your billing information and transaction details are processed through our accounting software, Epsilon Smart. This financial data is legally and automatically transmitted to the Greek Independent Authority for Public Revenue (AADE) as required by the mandatory myDATA electronic invoicing regulations.

3. Data Retention and Statutory Obligations

The GDPR provides users with certain rights concerning their data, but the "Right to Erasure" (often called the Right to Be Forgotten) is not absolute. Apollo Transfer adheres to strict legal data retention timelines based on the nature of the data collected:

The Tax & Corporate Mandate: Under strict Greek corporate and tax law, Apollo Transfer is legally obligated to retain all billing, invoicing, and transactional data for a statutory minimum period (typically 5 to 10 years) to allow for auditing by the Independent Authority for Public Revenue (AADE). Your GDPR right to request data deletion explicitly does not supersede or invalidate these federal tax obligations. We will unequivocally deny any request to delete financial or booking records before this mandatory statutory period expires.
Operational & Communication Data: For general inquiries, email threads, and contact information not tied to a finalized financial transaction, we retain your data only for as long as operationally necessary to assist you or manage our business relationship. If you have explicitly opted into any promotional communications, you maintain the right to withdraw your consent at any time. Upon receiving a valid withdrawal request, your non-essential marketing data will be permanently purged from our active systems.

4. The Client's Absolute Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you possess specific, enforceable legal rights regarding your personal information. Apollo Transfer strictly respects and facilitates these rights:

The Right of Access: You have the explicit right to request a formal copy of the personal data we currently hold on file for you.
The Right to Rectification: You have the right to demand the immediate correction of any inaccurate, incomplete, or outdated personal information within our systems.
The Right to Erasure (The "Right to be Forgotten"): You maintain the right to request the permanent deletion of your personal data. However, as explicitly defined in Section 3, this right is strictly subordinate to Greek federal tax, maritime, and corporate accounting laws. We will unequivocally deny any erasure request that violates our statutory data retention mandates.
Execution of Rights: To exercise any of these legally protected rights, you must submit a formal, written request to our data protection team via email at privacy@apollotransfer.com (or your primary contact email). Telephone requests will not be processed. To prevent unauthorized data breaches, Apollo Transfer reserves the explicit right to demand verifiable proof of identity before executing any data access or deletion requests.

5. Cookie Policy and Active Consent

Apollo Transfer strictly rejects the use of passive, implied consent mechanisms. We operate in full compliance with the ePrivacy Directive and GDPR regarding the deployment of web cookies and tracking technologies. You retain absolute control over the non-essential scripts executed on your device while browsing our Site.

Strictly Necessary Cookies (Non-Negotiable): These foundational cookies are legally categorized as strictly essential for the core functionality and operational security of our website. They actively power the Bókun reservation engine, facilitate encrypted Stripe payment protocols, and maintain basic website stability. Because these scripts are fundamentally necessary to deliver the transportation services you request, they deploy automatically upon your arrival and cannot be disabled or opted out of.
Analytics and Marketing Cookies (Active Consent Required): We utilize secondary, non-essential cookies to track user behavior, analyze website traffic patterns, and measure the effectiveness of our digital advertising. Apollo Transfer explicitly will not load, deploy, or execute these tracking scripts on your device unless you provide active, informed, and explicit consent by actively clicking "Accept" on our consent management banner.
Right to Withdraw Consent: You maintain the absolute right to decline non-essential cookies or to withdraw your previously granted consent at any time, entirely at your discretion. You may adjust or revoke your preferences immediately through the cookie settings panel permanently located in the footer of our Site, or by explicitly blocking trackers through your web browser's security settings.